Terms & Conditions
Effective Date: October 3, 2025
Last Updated: October 3, 2025
Welcome to Techno World("Company," "we," "our," or "us"). By accessing or using our website, mobile application, and services including WhatsApp Business API, Messenger, Instagram, CRM, chatbot builder, automation tools, and related offerings (collectively, the "Services"), you ("User," "Customer," "Client") agree to these Terms & Conditions.
If you do not agree, please stop using our Services immediately.
1. Eligibility
You must be at least 18 years old to use our Services.
You represent that you have the authority to enter into these Terms on behalf of yourself or the business you represent.
Use of WhatsApp Business APIs and Meta platforms requires compliance with Meta’s Terms & Policies.
2. Services Provided
Techno World provides:
WhatsApp, Facebook, and Instagram API integrations
CRM & Customer Management tools
Chatbot and Automation Builder
eCommerce integration & loyalty programs
GreenTick verification assistance
Analytics, reporting, and support services
We may modify, update, or discontinue any feature at our sole discretion.
3. Account Registration & Security
You must register an account with accurate details (name, email, phone, business information).
You are responsible for maintaining the confidentiality of your account credentials.
Any activity under your account will be considered your responsibility.
Techno World is not liable for unauthorized use of your account due to your negligence.
4. Acceptable Use Policy
You agree not to:
Use Services for unlawful, abusive, or fraudulent purposes.
Send spam, unsolicited bulk messages, or prohibited content via APIs.
Violate WhatsApp, Facebook, Instagram, or other platform policies.
Upload harmful code, malware, or attempt unauthorized access.
Misuse automation or APIs in a way that violates applicable laws.
Violation may result in suspension or termination of your account without refund.
5. Pricing, Payments & Refunds
All prices are listed in INR (₹) and exclusive of applicable taxes.
Subscription fees are payable in advance as per selected plan.
Minimum recharge requirements apply for certain plans.
Paid Add-ons are billed separately.
Refunds: Services are non-refundable once activated unless required by law or covered under our Refund Policy.
Failure to pay may lead to account suspension or termination.
6. GreenTick & Verification Services
We provide assistance in WhatsApp Business Verification & GreenTick approval.
Final approval is at Meta’s discretion, and we do not guarantee approval.
Fees for GreenTick assistance are non-refundable once submitted.
7. Data & Privacy
We process and store your data in accordance with our Privacy Policy.
You are responsible for obtaining consent from your customers before using their data in our platform.
You acknowledge that BotAi may access and process message logs, automation flows, and CRM data to provide Services.
8. Intellectual Property
All trademarks, logos, software, designs, and content are the property of Techno World or its licensors.
You are granted a limited, non-exclusive, non-transferable license to use our Services.
You may not copy, modify, reverse-engineer, or distribute our platform without written consent.
9. Third-Party Integrations
Our Services integrate with third-party platforms (Meta, Shopify, WooCommerce, etc.).
We are not responsible for outages, limitations, or policy changes on these third-party platforms.
Your use of such platforms is subject to their own Terms & Policies.
10. Service Availability
We aim for 99% uptime, but we do not guarantee uninterrupted service.
Scheduled maintenance and third-party outages may affect availability.
BotAi is not liable for any losses due to downtime.
11. Limitation of Liability
To the maximum extent permitted by law:
Techno World is not liable for indirect, incidental, or consequential damages.
Our liability is limited to the amount you paid us in the last 12 months.
We are not responsible for:
Business losses due to service interruptions
Delays or rejections in WhatsApp GreenTick verification
Violations caused by your misuse of APIs or Services
12. Indemnification
You agree to indemnify and hold harmless BotAi, its employees, and partners from any claims, losses, damages, liabilities, or expenses arising from:
Your misuse of Services
Violation of these Terms
Violation of WhatsApp, Meta, or applicable laws
13. Termination
You may terminate your account anytime by contacting us.
Techno World may suspend or terminate your account if you violate these Terms, applicable laws, or fail to pay fees.
Data may be deleted after termination, subject to legal retention requirements.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of India.
Any disputes will be resolved in the courts of Ahmedabad, Gujarat.
Arbitration may be required before litigation, as per applicable law.
15. Changes to Terms
We may update these Terms & Conditions at any time. Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of Services after changes means acceptance.
16. Contact Us
For questions regarding these Terms, contact us at:
Privacy Policy
Effective Date: October 3, 2025
Last Updated: October 3, 2025
Techno World("Company," "we," "our," or "us") is committed to protecting the privacy of our users ("you," "your," "customers"). This Privacy Policy describes how we collect, use, share, and protect your information when you use our website, mobile applications, and services including WhatsApp Business API, Messenger, Instagram, CRM, and related automation tools (collectively, the "Services").
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
Full name
Email address
Mobile/Phone number
Business name and details
Billing details (address, GST, tax information)
Login credentials (encrypted)
1.2 Business & Customer Data
WhatsApp API numbers linked to your account
Messages sent/received via APIs (for delivery, support, and logs)
Customer details uploaded to CRM (contacts, tags, attributes, notes)
Chatbot configurations, flows, and triggers
1.3 Payment Information
Transaction details (through secure payment gateways)
No credit card or sensitive banking details are stored on our servers.
1.4 Technical & Usage Data
IP addresses, device identifiers, browser type, operating system
Access logs, crash reports, and performance analytics
Cookies, beacons, and tracking tools for session management
2. How We Use Your Information
We use collected information to:
Provide, operate, and improve our Services
Authenticate and secure user accounts
Facilitate communication via WhatsApp, Facebook, Instagram, etc.
Process transactions and manage billing
Automate workflows, campaigns, and chatbots
Offer personalized experiences and recommendations
Provide customer support and resolve technical issues
Send service updates, promotions, and alerts (with consent)
Comply with legal obligations and regulatory requirements
3. How We Share Your Information
We may share information only in the following circumstances:
3.1 With Service Providers
Payment gateways, hosting providers, API providers, SMS/email providers
3.2 With Business Partners
Meta (WhatsApp, Facebook, Instagram) for API integrations
Third-party apps connected via automation builder (Shopify, WooCommerce, etc.)
3.3 For Legal Compliance
To comply with applicable laws, court orders, and law enforcement requests
To enforce our Terms & Conditions and prevent fraud or abuse
3.4 Business Transfers
In case of merger, acquisition, or sale of assets, your data may be transferred.
We never sell your personal information to third parties for marketing purposes.
4. Data Retention
Customer data stored in CRM remains until you delete it or close your account.
Transactional and legal records may be retained as required by law.
Logs and analytics are typically retained for up to 12 months unless otherwise needed.
5. Cookies & Tracking Technologies
We use cookies and similar tools to:
Maintain user sessions
Remember preferences and login status
Measure site traffic and improve performance
Deliver targeted communications
You may disable cookies through browser settings, but some features may not function properly.
6. Data Security
We implement industry-standard security practices, including:
SSL/TLS encryption for all data transmission
Encrypted storage for sensitive information
Regular security audits and vulnerability assessments
Role-based access control for team members
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA, Indian IT Act), you may have the following rights:
Access your personal data
Correct or update inaccurate data
Request deletion of your data
Opt out of marketing communications
Restrict or object to certain processing
Port your data to another provider
You can exercise these rights by contacting us at info@botai.in.
8. Third-Party Links & Integrations
Our Services may include links or integrations with third-party platforms. We are not responsible for the privacy practices of third parties. We encourage you to review their policies before sharing information.
9. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us for deletion.
10. International Data Transfers
As we integrate with global platforms (Meta, Shopify, etc.), your data may be transferred and processed outside your country. We ensure appropriate safeguards are in place to protect your information.
11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Techno World
Email: support@technoworld.com
Phone: +91 98250 41090
Website: technoworld1988.com